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Returns policy

Yes, we accept returns or exchanges of products you have purchased from our store!
We want you to be 100% satisfied with your purchases, that's why we give you the option to return any product within 14 days after being informed within 48 hours from the date of receipt.

What should I do to return a product?

To make any return of an order or part thereof, you may:

  • call us at the Customer Service Department, 2651023002
  • send an email to [email protected]
  • complete the RETURNS FORM
*We inform you that we do not accept returns without prior notification in one of the above ways.

Conditions for return:

  • Must not have been used beyond testing
  • That no modification has been made
  • Be in its original packaging
  • To bring his badges

CAUTION:

  • Return shipping costs are borne solely by the customer in case of product replacement or refund.
  • In the event of an error by the company in shipping the product or a defective product, the shipping costs shall be borne by the company.
  • The return package must be securely packaged as received so that it is protected on its way to us.
  • Responsibility for any defect in the product during the journey due to poor packaging rests exclusively with the sender, as a result of which it will not be accepted.


You can make your return with any courier company you wish, with delivery to the following address:

KLOXX
GRIGORIOU SAKKA 6-8
Ioannina, 45332, Greece
tel. 2651023002
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